Privacy Policy VIP CARRIAGE
VIP CARRIAGE LTD: Tulip House, Flat 4, 543
Green Lanes, London, United Kingdom, N13 4DR
VIP CARRIAGE LTD is a company registered in London 14530686, the registered addresses are shown above.
VIP CARRIAGE is committed to protect the data privacy
of the website visitors and protect your data privacy when processing them in
accordance with the applicable GDPR and local regulations.
This privacy policy informs you as a visitor of the VIP CARRIAGE websites, as a user or customer of the
online platform of VIP CARRIAGE, a VIP CARRIAGE App or driver VIP CARRIAGE,
which of your personal data is processed by VIP CARRIAGE and for which purpose.
The VIP CARRIAGE Services are not aimed at minors.
Please read this notice carefully so that you understand
your rights in relation to your personal data, and how we will collect, use,
and process your personal data. If you do not agree with this Privacy Notice in
general or any part of it, you should not access the Websites, the Apps or use
our services.
WHAT TYPES OF INFORMATION
Website Provision
When visiting VIP CARRIAGE websites for information
purposes, i.e. even without your registration, data is automatically collected
regarding the usage through your browser (hereinafter “surf data”). This
includes your IP address, the status code, the VIP CARRIAGE websites visited,
date and time of the server request, browser type and browser version, referrer
(website visited beforehand), files transferred and data volume. The surf data
is stored by VIP CARRIAGE in so-called log files.
You may provide information by contacting us via our website
or by email, telephone, social media or otherwise, and then using our
services. This personal information always requires the user’s
confirmation before it is submitted, and the user can refuse to provide this.
However, in this case they will be unable to engage in the website activity as
we would not have the contact details to send the requested information.
Data Collection:
Data Processing During Registered Use of VIP CARRIAGE
Services and Booking Rides
VIP CARRIAGE processes the following personal data provided
by you when you register and use our Services or when you book rides
(hereinafter “customer data”).
- Personal
master data (form of address, title, first name, last name, company,
address, zip code, place, country, password);
- Contact
data (e.g. telephone number, cellphone number, e-mail address);
- Contract
data (e.g. time and manner of registration, status)
- Ride-related
data (e.g. pickup location, destination, times, flight number, special
requests).
- Status
(e.g. bonus program), customer history (e.g. previous rides);
- Contract
invoicing (e.g. invoices, status, invoicing address) and payment data
(e.g. last 4 digits of the credit card number).
The customer data will be used for VIP CARRIAGE services,
i.e. for the personalized fulfillment of the framework agreement after
registration (creation, storage, administration and support of your VIP
CARRIAGE account), for the procurement of booked rides and for the fulfillment
of the contract of carriage for the benefit of the customer with the limousine
service provider. VIP CARRIAGE provides customer data to third parties, if
necessary, in particular to the limousine service
providers so that the customer can be transported in accordance with their
booking and the transport can be processed.
Customers have the possibility to rate a ride arranged by VIP
CARRIAGE e.g. in the VIP CARRIAGE App. Ratings are stored in the customer’s
profile and can be communicated to the respective driving service or provider
or chauffeur in anonymised form. The customer can
view his own reviews, other customers will not see these reviews
Personal data can be transmitted to limousine service
providers in a third-party country outside of the European Union or the UK in
which the transport is intended to take place. VIP CARRIAGE cannot generally
provide further information on the data protection level in the third-party
country.
If you use our services through your company, information
provided to us by your employer. In the case of our corporate customers only,
your employer may provide us with information about you when it signs up to use
our services, for example your name, contact number and business email address
Technical usage information.
When you visit our website, we automatically collect the
information sent to us by your device, which includes your computer, mobile
phone, and tablets. This information includes:
- your
IP address.
- device
information including, but not limited to, identifier, name, and type of
operating system (including versions);
- mobile
network information.
- standard
web information, such as your browser type and the pages you access on our
website.
- mobile
device
- hardware
models, software, file names and versions, preferred languages, unique
device identifiers, advertising identifiers, serial numbers, and device
motion information.
THE LAWFUL BASIS WE USE TO PROCESS YOUR DATA
We will only ever process your information if we have a
lawful basis to do so. The lawful bases we rely on are;
- Contract
– This is where we process your information to fulfil a contractual
arrangement, we have made with you.
- Consent
– This is where we have asked you to provide explicit permission to
process your data for a particular purpose.
- Legitimate
Interests – This is where we rely on our interests as a reason for
processing, generally this is to provide you with the best service in the
most secure and appropriate way.
- Legal
Obligation – This is where we have a statutory or other legal
obligation to process the information.
HOW WE USE YOUR INFORMATION
We take your privacy very seriously. The Privacy Policy
details what to expect when VIP CARRIAGE collects your personal
information. In most cases, any personal information provided are stored on servers in our UK Data Centres.
We use a third-party provider to help manage and maintain the security and
performance of our website.
To perform our contract with you,
we will use your information:
- to
communicate with you.
- to
provide you with ground transportation and/or courier services.
- to
create records of bookings and to send you booking acknowledgments,
confirmations, receipts, and invoices; and
- to
maintain records of lost property.
As it is in our legitimate interests to be responsive to you
and to ensure the proper functioning of our services and organisation,
we will use your information:
- to
detect and prevent fraud and crime.
- for
reporting and data analysis purposes.
- to
administer our membership and loyalty scheme(s);
- for
insurance purposes.
- to
comply with our legal and regulatory obligations imposed by Transport and
any other licensing authority where we provide services.
- to
meet customer service requirements and for complaint handling and
feedback.
- to
monitor and assess the quality of our service.
- to
host events for our customers.
- to
pass on feedback such as ratings or compliments about our drivers.
- to
contact you via telephone, email, SMS.
- to
identify our users.
- to personalise our services for you, for example, to
provide you with an accessible vehicle where you request such a vehicle
and if you have opted in to marketing, to send you promotions and offers
tailored to your use of the services;
- to
enforce our terms and conditions.
- if
you have opted into marketing, to communicate with you about products,
services, promotions, events and other news and information we think will
be of interest to you; or
- to
provide third parties with statistical information about our users (but
those third parties will not be able to identify any individual user from
that information).
Payment & Fraud Prevention
- All VIP
CARRIAGE bookings can be paid by credit or with debit card or through bank
account or PayPal or cash. The credit card information only must be stored
once upon the first booking and is protected against unauthorized access.
Bank account also need one time authorization.
For this purpose, a certified payment provider is used whose systems meet
the applicable security standards.
- Card
payments are provided by the payment service provider STRIPE. The privacy
policy for the use of the STRIPE service can be found at: End
User Terms of Service (stripe.com)
- We
use a combination of risk screening tools and manual intervention to
ensure that customer profiles are not fraudulent. To do this, we match the
personal data provided by customers against data fields such as name,
email address, mobile phone number, and we use this to accept or decline
bookings.
- To
ensure that a payment instrument is used by its rightful owner and to
prevent fraud, IP addresses, e-mail addresses, payment data and card
information may be transmitted to one or more external fraud prevention
service providers. This transmission may also contain additional personal
data. The external fraud prevention service providers process these
personal data on behalf of VIP CARRIAGE.
SHARING YOUR INFORMATION
We do not sell, rent, or lease your
personal information to others except as described in this Privacy Notice. We
share your information with selected recipients. These categories of recipients
include:
- cloud
storage providers located in the EU, which store your personal data in and
for disaster recovery services, as well as for the performance of any
contract we enter into with you;
- analytics
and search engine providers located in the UK, Europe and the USA that
assist us in the improvement and optimisation of
the Website; merchant acquirers located in the UK, Europe and USA and
which store your personal data in the UK, Europe and the USA for the
purpose of processing payments.
- fraud
prevention tools located in the UK, Europe and the USA for the purposes of
preventing fraud;
- Partner
drivers based in the territory in which you request services.
- Our
insurance company and claims handling companies, for the purpose of
investigating and settling any insurance claims.
VIP CARRIAGE maintains pages in social networks such as
Twitter, LinkedIn or Facebook. The respective provider of the social network
provides detailed information about which personal data is processed and how.
In addition, please see our notes on our pages on the respective platforms.
We will share your information with law enforcement
agencies, public authorities or other organisations
if legally required to do so, or if we have a good faith belief that such use
is reasonably necessary to:
- comply
with a legal obligation, process, or request.
- enforce
our terms and conditions and other agreements, including investigation of
any potential violation thereof
- detect,
prevent, or otherwise address security, fraud or technical issues; or
- protect
the rights, property or safety of us, our users, a third party or the
public as required or permitted by law (exchanging information with other
companies and organisations for the purposes of
fraud protection and credit risk reduction).
THE SECURITY OF YOUR PERSONAL DATA
VIP CARRIAGE uses appropriate technical and organizational
security measures to ensure a level of protection for personal data appropriate
to the risk, taking into account the state of the art,
implementation costs and the nature, scope, context and purposes of processing
as well as the risk of varying likelihood and the degree of risk.
Unfortunately, the transmission of information via the
internet or email is not completely secure. Although we will do our best to
protect your personal data, we cannot guarantee the security of your
information transmitted through the Website, over email or via our contact centres; any transmission is at your own risk. Once we have
received your information, we will take appropriate technical and organisational measures to safeguard your personal data
against loss, theft and unauthorised use, access, or
modification.
We will, from time to time, host links to and from the
websites of our affiliates or third parties. If you follow a link to any of
these websites, these websites will have their own privacy policies
and we do not accept any responsibility or liability for these policies. Please
check these policies before you submit any information to those websites.
HOW LONG DO WE STORE YOUR PERSONAL DATA
To determine the retention period of your personal data, we
consider several criteria to make sure that we do not keep your personal data
for no longer than is necessary or appropriate. These criteria include:
- the
purpose for which we hold your personal data.
- our
legal and regulatory obligations in relation to that personal data
- whether our relationship with you is ongoing, for
example, you have an active account, you continue to receive marketing
communications.
- whether you are no longer actively participating or
engaging with our brand, for example, you do not open our emails, visit
our website, or share user generated content.
- any
specific requests from you in relation to the deletion of your personal
data; and
- our
legitimate business interests in relation to managing our own rights, for
example the defence of any claims.
YOUR RIGHTS AS A DATA SUBJECT
You have rights in relation to the personal data we hold
about you. Some of these only apply in certain circumstances. We have described
these situations below, as well as how you can exercise your rights. To
exercise any of your rights, please contact us at : vip@vipcarrige.co.uk
- Access:
You have the right to ask us to access the personal data we hold about you
and be provided with certain information about how we use your personal
data and who we share it with.
- Correction:
You also have the right to ask us to correct your personal data where it
is inaccurate or incomplete.
- Portability:
Where you have provided your personal data to us under contract, you have
the right to ask us to share (port) this data to
another data controller in a structured, commonly used and
machine-readable format.
- Erasure:
In certain circumstances, you have the right to ask us to delete the
personal data we hold about you.
- Restriction:
In certain circumstances, you have the right to ask us to restrict (stop
any active) processing of your personal data, save for storage.
- Objection:
In certain circumstances, the right to restrict or object to our
processing of your personal information (e.g. where you request correction
or erasure, you also have a right to restrict processing of your
applicable data while your request is considered). You can object to our
processing of your personal data based on our legitimate interests and we
will no longer process your personal data unless we can demonstrate an
overriding legitimate ground.
Please note that these rights are limited, for example,
where fulfilling your request would adversely affect other individuals or
company trade secrets or intellectual property, where there are overriding
public interest reasons or where we are required by law to retain your personal
data.
Special Features for VIP CARRIAGE
VIP CARRIAGE channels, apps are another access point to VIP
CARRIAGE services. Similar processing of personal data is generally carried out
via the VIP CARRIAGE apps as via the VIP CARRIAGE websites or in the case of
registered use of the VIP CARRIAGE Services.
When using the VIP CARRIAGE apps, VIP CARRIAGE may also
access additional data in relation to the app or to your end device, such as
e.g. the device name, device manufacturer, model, operating system, app or SDK
version, mode.
There are also push notifications in the VIP CARRIAGE apps,
i.e. notifications provided by VIP CARRIAGE in the app of your end device. You
will only receive push notifications if you have given your consent to this on
your end device.
Application of partners or chauffeurs
Personal data provided will be
processed as part of your application, in order to
determine your suitability for chauffeur services for VIP CARRIAGE end
customers. This includes information about whether a partner or chauffeur is
appropriately qualified, licensed, experienced, sufficiently cleared by
criminal background checks (if required or permitted by local law), capable of
performing the chauffeur services and whether he fully complies with any and all guidelines or other requirements of VIP CARRIAGE.
Your data are necessary for the
conclusion of a partner or transportation contract, otherwise we cannot process
your application or offer you requests for transportation services.
VIP CARRIAGE will collect the following personal data about
you while you provide services to us:
- identity
information such as title, full name, date of birth, photograph, private
hire licence, drivers licence
details, or proof of eligibility to enter the driver
contract.
- contact
details such as home and work address, phone number(s), email address(es),
emergency contacts.
- data
with respect to the driver contract, including commencement date,
participation in driver training programmes,
background checks (including criminal records, directorship, and credit
checks), membership of professional bodies and data relating to
complaints.
- data
regarding the location of the vehicle, rate of travel and other similar
information transmitted from GPS trackers, and similar devices which are
fitted to the vehicle, whether the vehicle is being used for the provision
of passenger services or personal
- financial
data, including payments for bookings, your bank or building society
account details and tax numbers.
- information
about your physical or mental health or condition.
- your
racial or ethnic origin or religious or similar beliefs to monitor
compliance with equal opportunities legislation
- information
relating to any background check, any criminal proceedings in which you
have been involved or the commission of any potential criminal or civil
offence for insurance or trust purposes, or when we have been notified of
any relevant potential vehicle or driving offences or where there is an
allegation of parking, speeding, toll or other traffic-related
Criminal Activity
Information provided to us by a third party and/or collected
from public records in the case of fraud or suspected fraud. In the case of
fraud or suspected fraud, we may obtain information from third parties and from
public records to prevent and detect fraud.
We also receive information from other sources, such as from
our group companies, from fraud prevention tools in the case of fraud or
suspected fraud, from analytics companies in the case of in car Wi-Fi data
usage and in the case of telematics data (including crash/impact detection, GPS
location data, vehicle usage/driving style data and odometer readings), from
third party data validation tools and information you post online.
COOKIES & marketing
Cookies are files with small amount
of data, which may include an anonymous unique identifier. Cookies are sent to
your browser from a website and stored on your computer’s hard drive. Like many
websites, we use “cookies” to collect information. You can instruct your
browser to refuse all cookies or to indicate when a cookie is being sent.
However, if you do not accept cookies, you may not be able to use some portions
of our Site. Cookies may be distinguished according to their operating life
between session cookies, which are deleted automatically after ending the
browser session or permanent cookies, which are stored beyond the individual
browser session and enable subsequent recognition of the end device. A
distinction is also made between VIP CARRIAGE own cookies and those of third
parties.
You may prevent the storage of cookies at any time using
your browser settings or delete any cookies present. However, this may mean
that some functions of VIP CARRIAGE services may not be available or available
only to a limited extent. The storage duration is different depending on the
cookie and can be inspected in your browser.
We use the following cookies:
- Strictly
necessary/technical cookies. These are cookies that are required for
the operation of our website. They include, for example, cookies that
enable you to log into secure areas of our website, book our services or
make use of e-billing services.
- Analytical/performance
cookies. They allow us to recognise and
count the number of visitors and to see how visitors move around our
website when they are using it. This helps us to improve the way our
website works, for example, by ensuring that users are finding what they
are looking for easily.
- Functionality
cookies. These are used to recognise you
when you return to our website. This enables us to personalise
our content for you, greet you by name and remember your preferences (for
example, your choice of language or region).
- Targeting/commercial
cookies. These cookies record your visit to our website, the pages
you have visited and the links you have followed. We will use this
information to make our website and the
advertising displayed on it more relevant to your interests. We may also
share this information with third parties for this purpose.
You can find more information about the individual cookies
we use and the purposes for which we use them below:
Strictly necessary/technical cookies
We use strictly necessary/technical cookies:
- To
enable you to book our services digitally
- Enable
the site to work
- Help
keep your details secure
Analytical cookies
We use analytical cookies:
- understand
how our website or apps are used so we can improve customer experience
- understand
what errors or issues occur so we can fix them
- measure
the performance of our website or apps
- test
different versions of our website
- understand
what technologies we should design our website or apps to work with
- track
trends to help us plan for the future
Functionality cookies
We use functionality cookies:
- If
you register with us or complete our online forms, we will use cookies to
remember your details during your current visit, and any future visits
provided the cookie was not deleted in the interim;
- store
preferences that you select, such as font size or volume level
- make
it easier for you to use the websites by remembering information that
you’ve entered or choices that you’ve made so you don’t have to enter it
again
- remember if we’ve asked you to fill in our online
survey
Marketing
At any time, you have the right to object to our processing
of data about you in order to send you marketing
communications, including where we build profiles for such purposes, and we
will stop processing the data for that purpose.
We manually carry out customer segmentation for marketing
purposes based on journey history. We use this to make our advertisements more
relevant for market segments, such as promoting relevant journey types.
COMPLAINTS
VIP CARRIAGE tries to meet the highest standards when
processing and collecting your personal information. In the event that
you wish to make a complaint about how we process your personal data, please
contact us at : vip@vipcarrige.co.uk
and we will endeavour to deal with your request as
soon as possible.
If you are not satisfied with the response from VIP CARRIAGE
or believe we are not processing your data in accordance with the law, you have
the right to raise your complaint with the Information Commissioner’s Office
(ICO) or with the European Data Protection Supervisor (“EDPS”), regarding
personal data processed specifically for those services.
CHANGES OUR PRIVACY NOTICE
We keep our privacy notice under regular review, and we will
place any updates on this website. The last update to this privacy policy
was January 2025
