Privacy Policy VIP CARRIAGE

VIP CARRIAGE LTD:  Tulip House, Flat 4, 543 Green Lanes, London, United Kingdom, N13 4DR

VIP CARRIAGE LTD is a company registered in London 14530686, the registered addresses are shown above.

 

VIP CARRIAGE is committed to protect the data privacy of the application visitors and protect your data privacy when processing them in accordance with the applicable GDPR and local regulations.

This privacy policy informs you as a visitor of the VIP CARRIAGE application, which of your personal data is processed by VIP CARRIAGE and for which purpose. The VIP CARRIAGE Services are not aimed at minors.

Please read this notice carefully so that you understand your rights in relation to your personal data, and how we will collect, use, and process your personal data. If you do not agree with this Privacy Notice in general or any part of it, you should not access the Apps or use our services.

WHAT TYPES OF INFORMATION

Application Provision

You may provide information by contacting us via our application or by email, telephone, social media or otherwise, and then using our services.  This personal information always requires the user’s confirmation before it is submitted, and the user can refuse to provide this. However, in this case they will be unable to engage in the website activity as we would not have the contact details to send the requested information.

 

Data Collection:

Data Processing During Registered Use of VIP CARRIAGE Services and Booking Rides

VIP CARRIAGE processes the following personal data provided by you application when you book rides (hereinafter “customer data”).

  • Personal master data (form of address, title, first name, last name)
  • Contact data (e.g. telephone number, e-mail address)
  • Ride-related data (e.g. pickup location, destination, times, messages).

The customer's data will be used for VIP CARRIAGE services, i.e. for the purchase of the reserved rides and for the fulfillment of the contract.

 

Technical usage information.

When you visit our application, we guarantee that we will not automatically collect the information sent to us about your device.

 

THE LAWFUL BASIS WE USE TO PROCESS YOUR DATA

We will only ever process your information if we have a lawful basis to do so. The lawful bases we rely on are;

  • Contract – This is where we process your information to fulfil a contractual arrangement, we have made with you.
  • Legitimate Interests – This is where we rely on our interests as a reason for processing, generally this is to provide you with the best service in the most secure and appropriate way.
  • Legal Obligation – This is where we have a statutory or other legal obligation to process the information.

 

HOW WE USE YOUR INFORMATION

We take your privacy very seriously. The Privacy Policy details what to expect when VIP CARRIAGE collects your personal information.  In most cases, any personal information provided are stored on servers in our UK Data Centres.

To perform our contract with you, we will use your information:

  • to communicate with you.
  • to provide you with ground transportation.
  • to create records of bookings and to send you booking acknowledgments, confirmations, receipts, and invoices; and
  • to maintain records of lost property.

As it is in our legitimate interests to be responsive to you and to ensure the proper functioning of our services and organisation, we will use your information:

  • to detect and prevent fraud and crime.
  • for reporting and data analysis purposes.
  • to administer our membership and loyalty scheme(s);
  • for insurance purposes.
  • to comply with our legal and regulatory obligations imposed by Transport and any other licensing authority where we provide services.
  • to meet customer service requirements and for complaint handling and feedback.
  • to monitor and assess the quality of our service.
  • to host events for our customers.
  • to pass on feedback such as ratings or compliments about our drivers.
  • to contact you via telephone, email, SMS.
  • to identify our users.
  • to personalise our services for you, for example, to provide you with an accessible vehicle where you request such a vehicle
  • to enforce our terms and conditions.

 

 

SHARING YOUR INFORMATION

We do not sell, rent, or lease your personal information to others except as described in this Privacy Notice. We share your information with selected recipients. These categories of recipients include:

  • cloud storage providers located in the EU, which store your personal data in and for disaster recovery services, as well as for the performance of any contract we enter into with you;
  • Our insurance company and claims handling companies, for the purpose of investigating and settling any insurance claims.

 

VIP CARRIAGE maintains pages in social networks such as Twitter, LinkedIn or Facebook. The respective provider of the social network provides detailed information about which personal data is processed and how. In addition, please see our notes on our pages on the respective platforms.

We will share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

  • comply with a legal obligation, process, or request.
  • enforce our terms and conditions and other agreements, including investigation of any potential violation thereof
  • detect, prevent, or otherwise address security, fraud or technical issues; or
  • protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

 

 

THE SECURITY OF YOUR PERSONAL DATA

VIP CARRIAGE uses appropriate technical and organizational security measures to ensure a level of protection for personal data appropriate to the risk, taking into account the state of the art, implementation costs and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and the degree of risk.

Unfortunately, the transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the Website, over email or via our contact centres; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access, or modification.

 

HOW LONG DO WE STORE YOUR PERSONAL DATA

To determine the retention period of your personal data, we consider several criteria to make sure that we do not keep your personal data for no longer than is necessary or appropriate. Personal data will be kept until the contract is executed. They will be deleted automatically after 90 days.

 

YOUR RIGHTS AS A DATA SUBJECT

You have rights in relation to the personal data we hold about you. Some of these only apply in certain circumstances. We have described these situations below, as well as how you can exercise your rights. To exercise any of your rights, please contact us at :  vip@vipcarrige.co.uk

  • Access: You have the right to ask us to access the personal data we hold about you and be provided with certain information about how we use your personal data and who we share it with.
  • Correction: You also have the right to ask us to correct your personal data where it is inaccurate or incomplete.
  • Erasure: You have the right to ask us to delete the personal data we hold about you.
  • Restriction: In certain circumstances, you have the right to ask us to restrict (stop any active) processing of your personal data, save for storage.
  • Objection: In certain circumstances, the right to restrict or object to our processing of your personal information (e.g. where you request correction or erasure, you also have a right to restrict processing of your applicable data while your request is considered). You can object to our processing of your personal data based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate ground.

Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or company trade secrets or intellectual property, where there are overriding public interest reasons or where we are required by law to retain your personal data.

 

 

COMPLAINTS

VIP CARRIAGE tries to meet the highest standards when processing and collecting your personal information.  In the event that you wish to make a complaint about how we process your personal data, please contact us at :  vip@vipcarrige.co.uk and we will endeavour to deal with your request as soon as possible.

If you are not satisfied with the response from VIP CARRIAGE or believe we are not processing your data in accordance with the law, you have the right to raise your complaint with the Information Commissioner’s Office (ICO) or with the European Data Protection Supervisor (“EDPS”), regarding personal data processed specifically for those services.

 

CHANGES OUR PRIVACY NOTICE

We keep our privacy notice under regular review, and we will place any updates on this website.  The last update to this privacy policy was January 2025