Book a Chauffeur in London | Luxury & Executive Car Hire

Terms and Conditions

The safety and well-being of our passengers and chauffeurs is our priority

Latest Update: January 3, 2025

General

VIP CARRIAGE LTD: Tulip House, Flat 4, 543 Green Lanes, London, United Kingdom, N13 4DR
VIP CARRIAGE LTD is a company registered in London 14530686, the registered addresses are shown above.
VIP CARRIAGE is a high-quality company, provides transportation ground services under perfect conditions with authorized vehicles, by full licensed professional drivers.

We offer our clients the possibility to book transportation services with fixed prices over VIP CARRIAGE Booking Channel, online platform, through email, or texting us, as well as through the application for mobile devices. This can be a booking order, constituting an offer by the Customer to purchase Services in accordance with these Conditions.

“These conditions” refers to the official terms and conditions of this document and (unless the context otherwise requires) includes any special provision or condition in a written document agreed by both passengers-clients and service provider.
As passenger-clients (you) enter a contract with the Provider for the provision of transport services via our company VIP CARRIAGE.

We provide transportation service to our passengers always with respect.

1. Services

Booking is a purchase by you (client, passenger) of our transport services us (VIP CARRIAGE).
A Booking constitutes an offer by you to purchase services in accordance with these Terms, for specific address and time plus specific category car.
A Booking shall only be deemed to be accepted and confirmed by us when we issue written confirmation of the booking via text message, email or push notification from the App or on commencement of the Booking (whichever is the earlier), at which point and on which date and time a contract for the services to which the booking relates shall come into existence.
The passenger or client, in each case, is deemed to have accepted the Terms when making use of the passenger services.
Each booking constitutes a contract between VIP CARRIAGE (as principal), the Passenger and you (if the person making the Booking is different from the Passenger).
There is NO obligation on us to accept a Booking and it may be declined for any reason at any time.
Any quotation given by the VIP CARRIAGE shall not constitute an offer.
The price that you have for your booking is fixed, definite value, unless you change anything or edit your request.
The client acknowledges and agrees that the Chauffeur shall have the absolute discretion to refuse to transport any Passenger(s) who are under the influence of drugs or alcohol and whose behavior whilst in that state reasonably poses a threat to the Chauffeur, the Vehicle, or any other Passenger(s).
The client selects the category of the transportation vehicle but VIP CARRIAGE reserves the right to change the Vehicle for the performance of the Services subject always to such replacement being of similar or better standard to the Vehicle, even in the event of any breakdown of the Vehicle.
The company responsible for the driver is guaranteed by a notoriously solvent insurance company which covers the risks related to its activity in accordance with the legislation in force. Passengers are covered for all bodily injury, material and immaterial damages they may suffer as a result of a traffic accident and this is unlimited for bodily injury, from getting into the Vehicle until getting off, with the exception of damage caused by their fault.
For the avoidance of doubt, you agree to remain fully liable under these Terms for the actions or omissions of the passenger(s) as if they were your own actions or omissions and our obligations to the Passenger will be determined by these Terms as if they were you.
You acknowledge that under VIP CARRIAGE‘s responsibility, you will be provided services by partner(s) in locations where VIP CARRIAGE has no vehicles or chauffeurs available. VIP CARRIAGE guarantees that each Fulfillment Partner maintains motor liability insurance, regulatory and all other compliance obligations required by law and for good practice in the location in which the Fulfillment Partner provides Passenger Services.
To the maximum extent permitted by law, we remain responsible solely for our obligations to you, as set out in these Terms, to the exclusion of all other Terms.
Where your journey is fulfilled by a Driver or Chauffeur licensed by VIP CARRIAGE will contact you again via text message, email or push notification from the App, before the start of your journey, to confirm the Vehicle licence plate number, the driver’s contact details, the driver’s private hire Vehicle licence number and where a Passenger can receive it, a photo of the driver.
VIP CARRIAGE reserves the right on no notice to you to amend the Services if necessary to comply with any applicable law, statute, regulation, statutory instrument, directive and all other legislation or if the amendment will not materially affect the nature or quality of the Services.
VIP CARRIAGE shall use reasonable endeavors to provide a Vehicle of the type specified by you (and in the event that if such a Vehicle is not available, a reasonable alternative Vehicle) within any time for so doing given by VIP CARRIAGE.

2. Charges

On providing your Collection Address, Destination Address and selecting the Vehicle, you will receive a quotation showing the amount of the Charges for the requested journey.
You are liable for any and all payment of Charges and Additional Charges for a Booking for all Services booked pursuant to these Terms and you must pay the Charges and Additional Charges for each Booking in full and without set-off.
VIP CARRIAGE reserves the right to amend the Charges and the Additional Charges including after a Booking is made and including without limitation to reflect changes in law, statute, regulation, taxation, statutory instrument and directives.
You may elect the method of payment for a Services Booking, made using the Site or App, from one of the following options: Card Payment, or cash or PayPal Payment. Business account have same payment method plus transfer bank confirm by VIP CARRIAGE obligatory.
Where you make a Card Payment for a Booking, we will process payment as in respect of the Charges prior to the Booking commencing and in respect of the Additional Charges after the Booking has completed, in each case using the Card used to make the Card Payment for the Charges relating to the Booking.
When you receive the confirmation notice our system pre-authorize the amount from your bank account, or card credit or any payment method that you select for pay your service booking transfer.
If you have made our Services Booking and elected to make payment by cash, where this is an available option, the Driver Chauffeur or Fulfilment Partner (as applicable) will in his/her sole discretion collect the Charges upon completion of the Booking and Additional Charges upon completion of the Passenger Services.
Where you make a Card or cash Payment for our Services and your Card Payment is declined by the Card-issuer or on its behalf, or passenger do not have cash, you agree that VIP CARRIAGE or a Group Member reserves the right, including on behalf, or Fulfilment Partner (where applicable), to use and take payment for Charges and/or Additional Charges from any other payment Card or method in your Profile in your sole name, where available.
Business account payment will be by transfer bank or card payment 20 days after receiving the invoice of our services.
After the service you will receive the invoice with the fool payment amount charge through the way you have choose, including vat.
In the event of that we are unable to collect payment for the our Services invoices, from passengers, clients or business account, we shall be entitled to charge, and you shall be liable to pay interest at a rate of 8% per annum on any amount outstanding until payment is made, both before and after any judgment.
The Charges are based on our chosen route between your Collection Address and Destination Address (via any other pick-up or drop-off points you specify at the time of making the Booking).
We may permit changes to a Booking by a Passenger on whose behalf the Booking was made, and you acknowledge that you are liable for all Charges and Additional Charges for the Booking as changed. If a Booking change or changes results in a full or partial refund to you, we will credit the Card used to make the Booking or offering another service free of charge.
In relation to Passenger Services Additional Charges shall be payable if: you change the Collection Address and / or Destination Address or Vehicle type, or to make any additional pick-ups or drop-offs or any variation such as following a different route from our chosen route or requiring to wait between the stops of a Return Journey.
You, or any other Passenger, contaminate or damage a Vehicle, in which case a cleaning fee up shall be charged.
Tolls or road or tickets, out of the center city limits, related charges are payable in relation to your Booking.
A Parking Fee, Waiting Time Fee, Drop Off Fee and/or Cancellation Fee may be applicable to your Booking after your request and your consent.
In the event that you exceed the Inclusive Waiting Time to the Airport 60 min Inclusive Waiting Time (as applicable indicate on display airport), or any other address 15 min (as you choose for the booking), you shall pay for any additional waiting time thereafter, in addition to the Charges for the Booking. In relation to the Inclusive Waiting Time you will be liable to pay a Waiting Time Fee from the 1th minute onwards.
We provide an estimate of charges for your service according to our price quotation that you have from any channel, but please be aware that the final amount charged to you may be different from the estimate because of other Charges applicable fees, tolls etc. Charges will be inclusive of applicable taxes where required by law.
Any waiting time in excess of the Inclusive Waiting Time and/or Airport Inclusive Waiting Time (as applicable) or any other address, will be charged per min.
Where you book a service per hour (pre-booking) for multi stops, there is not waiting time. Service starts on specific time that you have select and after the end hours booking can extend also by hour. This hour’s bookings shall be payable at the rates by the end the service.
Waiting time per min 1€ or 1£ or 1$
Minimum cost for rides or hour 40€ or 40£ or 40$

3. Services Terms

When making an Airport Booking you must provide the flight number. We use it to track your arrival time to calculate Airport Inclusive Waiting Time; and if Additional Waiting Time.
Clients’ obligation to inform us about the number of guests in the ride and the pieces of luggage.
We will not allow unaccompanied Minors to travel alone in a Vehicle. We will notify the Minor’s parent or guardian and/or relevant regulatory authority, in the event that we suspect a Minor is travelling unaccompanied and shall advise that the Booking cannot be completed without the Minor being accompanied.
The need for safety seats for children should be requested by the client as an additional comment by specifying the number and age of children to be transported as well as the required type of seating as you are responsible.
We accept small domestic animals, such as dogs and cats, only in an appropriate locked box or cage and always after VIP CARRIAGE confirmation.
During the booking ride Services, you and all your passengers must: not smoke, including electronic cigarettes! not play any musical instrument or broadcast any recorded music! not consume alcohol nor be intoxicated! wear a seatbelt at all times whilst in the Vehicle! not engage in excessive physical contact, not behave in a disorderly, inappropriate, threatening or abusive manner, or be a nuisance, distraction or a danger to the Driver or other road users! unload and load your own luggage always with drivers assist at their discretion and at your sole risk! and/or not film or record inside the Vehicle at any time.
If you and any of your Passengers do not comply with the above conditions, the Driver may refuse to commence or continue your Booking, and you shall be charged a fool amount as Cancellation Fee.
If you or any Passenger leaves any property in a Vehicle, we will not be responsible for such property. Where a Driver finds such property, we will use reasonable efforts to store the property for 30 days and you can contact us by sending an email to vip@vipcarrige.co.uk with your booking number or journey information to have the property returned for which a charge may apply. After 30 days, we may return, sell, destroy or otherwise dispose of the property and we shall not be accountable to you for it.
Vehicles cannot be loaded beyond seating capacity. Driver reserves the right to refuse the carriage of luggage and/or animals which was/were not agreed to.
Drivers and/or Fulfilment Partners (as applicable) may, at their discretion, assist you or your Passengers needing assistance to enter or exit the Vehicle, but shall do so at your sole risk.

4. Prohibited Use of the Booking Channels

You must not use our Booking Channels to do any of the following (each of which is strictly prohibited), restrict or inhibit any other user from using and enjoying the Booking Channels! infringe the privacy rights, property rights, or other civil rights of any person! harvest, data-mine or otherwise collect information about others, including email addresses, without their consent! use technology or other means to access our computer network, unauthorized content or non-public spaces! to use automated systems or software to extract data from our Site, our App or any platform that we operate! introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise or limit the Booking Channel’s functionality, or damage, disable or otherwise impair our servers or networks or attempt to do the same! engage in or encourage others to engage in criminal or unlawful conduct or breach these Terms including misuse of the Booking Channels for unlawful or unauthorized purposes.
You agree not to breach these Terms in any way which may result in, amongst other things, termination, or suspension of your access to the Booking Channels. You agree to indemnify and defend VIP CARRIAGE and each Group Member and each of their respective directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of the Booking Channels or any platform we may operate, or your breach of these Terms.

5. Intellectual Property

All Intellectual Property Rights belonging to VIP CARRIAGE and/or a Group Member, including all related Intellectual Property Rights and moral rights to any modifications, derivative works, suggestions, ideas, enhancement requests, feedback, recommendations or other information relating to those Intellectual Property Rights shall remain vested in VIP CARRIAGE and/or the relevant Group Member (as applicable).
All Intellectual Property Rights in or to any VIP CARRIAGE (or a Group Member) brand or trade mark shall remain vested in VIP CARRIAGE and /or each Group Member. You may not use the VIP CARRIAGE and/or any Group Member trademarks or brands for any purpose without OUR (and where applicable the Group Member’s) prior written consent.
All Intellectual Property Rights in or to the Booking Channels shall remain vested in VIP CARRIAGE or the relevant Group Member (as applicable).
Where you use the Site or App to receive the Services, OF VIP CARRIAGE or the relevant Group Member (as applicable) grants to you a royalty-free, non-exclusive, revocable, worldwide, non-transferable, non-sub licensable licence to use the Site and App for the sole purpose of receiving the Services.
All Intellectual Property Rights in or arising out of or in connection with the Booking Channels and/or the Services shall be owned by VIP CARRIAGE. You shall assign to VIP CARRIAGE, or shall procure the assignment to VIP CARRIAGE of, all such rights (whether presently existing or to be created in the future) and agrees to execute, or procure the execution of, all documents reasonably necessary to give effect to US title to the Intellectual Property Rights in Developments.

6. Cancellations, Delays, No-Shows

Overtime or No-show pay will apply after the first 15 minutes waiting of prearranged time described on the ride sheet for all address, except the airport arrivals where is 60 min waiting after arrival the flight as indicate in airport monitor.
Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.).
Not responsible for articles left in the Vehicles, but anything we found will should returning by any way to the owners.
Exceptional situations such as air-traffic controller strikes, extreme weather conditions, etc. can be compensated only to a limited extent, meaning that longer waiting periods or last-minute cancellations must be accepted by Users.
For transfer or hourly bookings, cancellation is free of charge if there are more than 12 hours left before the agreed pickup time. If there are 12 hours or less before the agreed pickup time, the total price must be paid 100%. A cancellation can only be done by using the cancel feature in our App or by email and confirmed by email.
Delay flights more than 90 min, there is possibility to return booking to client without charges or change driver or car also, from VIP CARRIAGE by Provide a notice to client or passenger by email, app, or text.
You acknowledge that if you change the Collection Address after the Driver, Chauffeur or Fulfilment Partner (as applicable) has been allocated if 12 hours before booking, such Booking will be cancelled, and You may therefore be liable for a Cancellation Fee charged.

7. Liability

Nothing in these Terms will exclude or limit any liability: for death or personal injury caused by negligence! for fraudulent misrepresentation or for any other fraudulent act or omission! to pay sums properly due and owing in the normal course of performance of the Services and/or these Terms! and/or for any warranty implied by law and/or for any other liability which may not lawfully be excluded or limited.
VIP CARRIAGE shall not be liable or responsible for any errors in or failure to provide the Services due to your error or failure to provide accurate and complete information.
Whilst we make every effort to ensure that the Booking Channels are available, we do not enter into any agreement to the effect that the Services and/or the Booking Channels will be available at all times or that the use by you of the Booking Channels will be entirely uninterrupted or error-free.
The client assumes full financial liability for any damage to the vehicles caused during the ride by them or any members of their party.
Nothing in these General Terms and Conditions limits and excludes any liability which cannot legally be limited or excluded, including liability for death or personal injury caused by negligence and liability for fraud or alter your rights as a consumer that cannot be excluded under applicable law.

8. Privacy Policy

Our privacy notice sets out how we will use your information. You can view our privacy notice by visiting https://www.vipcarrige.co.uk
If your details change, you must update your Profile, in order to continue to use the Services.
You can update your marketing preferences within your Profile on the Booking Channels.

9. Confidentiality

Each of the Customer and the Fulfilment Partner shall:
keep confidential all Confidential Information of the other party which it receives in connection with any Fulfilment Booking! not copy or reproduce any part of it without the prior written approval of the other party, except as strictly necessary for the performance of its obligations under the Network Service Terms! apply to it no lesser security measures and degree of care than those which it takes in protecting its own Confidential Information and in any event no less than that which a reasonable person or business would take in protecting its own confidential information! only use such Confidential Information as strictly necessary for the performance of, or exercise of its rights under, any Fulfilment Contract.

10. General Obligations

We will use reasonable efforts to ensure that we, or the Fulfilment Partner (as applicable) provide a Vehicle which is in good working order and of the type you request when making the Booking. If the particular type of Vehicle requested is not available, a reasonable alternative Vehicle will be provided. While we shall use all reasonable endeavors to provide the Passenger Services within the timeframes indicated in the Booking, time shall not be of the essence.
We shall be entitled to vary the Charges and Additional Charges from time to time.
We may modify these Terms or terminate use of the Services, and/or the Booking Channels at any time by publishing such change on our website https://www.vipcarrige.co.uk, or any other Booking Channel that we make available at our sole discretion. If you do not agree to any changes, you must stop using the Services and the Booking Channels. We reserve the right to change, suspend, terminate, discontinue and/or cease the operation of all or part of the Services and/or one or more (or all) of the Booking Channels (including for the avoidance of doubt any aspect of the Services and/or the Booking Channels) from time to time at our sole discretion.

The Terms and Conditions and any related contract are performed, regulated, and interpreted exclusively in accordance with law.

We keep this terms updated, Please remember to check these Terms before you make a booking , as the Terms will apply to your booking.

We may change these General Terms and Conditions from time to time. We will inform you of changes within a reasonable time.

You can contact us any time in our Email: vip@vipcarrige.co.uk

Thank you to have chosen VIP CARRIAGE for your rides. We guaranty that your transportation will be under perfect conditions and always with respect.

Privacy Policy VIP CARRIAGE

VIP CARRIAGE LTD: Tulip House, Flat 4, 543 Green Lanes, London, United Kingdom, N13 4DR

VIP CARRIAGE LTD is a company registered in London 14530686, the registered addresses are shown above.

VIP CARRIAGE is committed to protect the data privacy of the website visitors and protect your data privacy when processing them in accordance with the applicable GDPR and local regulations.

This privacy policy informs you as a visitor of the VIP CARRIAGE websites, as a user or customer of the online platform of VIP CARRIAGE, a VIP CARRIAGE App or driver VIP CARRIAGE, which of your personal data is processed by VIP CARRIAGE and for which purpose. The VIP CARRIAGE Services are not aimed at minors.

Please read this notice carefully so that you understand your rights in relation to your personal data, and how we will collect, use, and process your personal data. If you do not agree with this Privacy Notice in general or any part of it, you should not access the Websites, the Apps or use our services.

WHAT TYPES OF INFORMATION

Website Provision

When visiting VIP CARRIAGE websites for information purposes, i.e. even without your registration, data is automatically collected regarding the usage through your browser (hereinafter “surf data”). This includes your IP address, the status code, the VIP CARRIAGE websites visited, date and time of the server request, browser type and browser version, referrer (website visited beforehand), files transferred and data volume. The surf data is stored by VIP CARRIAGE in so-called log files.

You may provide information by contacting us via our website or by email, telephone, social media or otherwise, and then using our services. This personal information always requires the user’s confirmation before it is submitted, and the user can refuse to provide this. However, in this case they will be unable to engage in the website activity as we would not have the contact details to send the requested information.

Data Collection:

Data Processing During Registered Use of VIP CARRIAGE Services and Booking Rides

VIP CARRIAGE processes the following personal data provided by you when you register and use our Services or when you book rides (hereinafter “customer data”).

Personal master data (form of address, title, first name, last name, company, address, zip code, place, country, password);
Contact data (e.g. telephone number, cellphone number, e-mail address);
Contract data (e.g. time and manner of registration, status)
Ride-related data (e.g. pickup location, destination, times, flight number, special requests).
Status (e.g. bonus program), customer history (e.g. previous rides);
Contract invoicing (e.g. invoices, status, invoicing address) and payment data (e.g. last 4 digits of the credit card number).

The customer data will be used for VIP CARRIAGE services, i.e. for the personalized fulfillment of the framework agreement after registration (creation, storage, administration and support of your VIP CARRIAGE account), for the procurement of booked rides and for the fulfillment of the contract of carriage for the benefit of the customer with the limousine service provider. VIP CARRIAGE provides customer data to third parties, if necessary, in particular to the limousine service providers so that the customer can be transported in accordance with their booking and the transport can be processed.

Customers have the possibility to rate a ride arranged by VIP CARRIAGE e.g. in the VIP CARRIAGE App. Ratings are stored in the customer’s profile and can be communicated to the respective driving service or provider or chauffeur in anonymised form. The customer can view his own reviews, other customers will not see these reviews

Personal data can be transmitted to limousine service providers in a third-party country outside of the European Union or the UK in which the transport is intended to take place. VIP CARRIAGE cannot generally provide further information on the data protection level in the third-party country.

If you use our services through your company, information provided to us by your employer. In the case of our corporate customers only, your employer may provide us with information about you when it signs up to use our services, for example your name, contact number and business email address

Technical usage information.

When you visit our website, we automatically collect the information sent to us by your device, which includes your computer, mobile phone, and tablets. This information includes:

your IP address.
device information including, but not limited to, identifier, name, and type of operating system (including versions);
mobile network information.
standard web information, such as your browser type and the pages you access on our website.
mobile device
hardware models, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, and device motion information.

THE LAWFUL BASIS WE USE TO PROCESS YOUR DATA

We will only ever process your information if we have a lawful basis to do so. The lawful bases we rely on are;

Contract – This is where we process your information to fulfil a contractual arrangement, we have made with you.
Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose.
Legitimate Interests – This is where we rely on our interests as a reason for processing, generally this is to provide you with the best service in the most secure and appropriate way.
Legal Obligation – This is where we have a statutory or other legal obligation to process the information.

HOW WE USE YOUR INFORMATION

We take your privacy very seriously. The Privacy Policy details what to expect when VIP CARRIAGE collects your personal information. In most cases, any personal information provided are stored on servers in our UK Data Centres. We use a third-party provider to help manage and maintain the security and performance of our website.

To perform our contract with you, we will use your information:

to communicate with you.
to provide you with ground transportation and/or courier services.
to create records of bookings and to send you booking acknowledgments, confirmations, receipts, and invoices; and
to maintain records of lost property.

As it is in our legitimate interests to be responsive to you and to ensure the proper functioning of our services and organisation, we will use your information:

to detect and prevent fraud and crime.
for reporting and data analysis purposes.
to administer our membership and loyalty scheme(s);
for insurance purposes.
to comply with our legal and regulatory obligations imposed by Transport and any other licensing authority where we provide services.
to meet customer service requirements and for complaint handling and feedback.
to monitor and assess the quality of our service.
to host events for our customers.
to pass on feedback such as ratings or compliments about our drivers.
to contact you via telephone, email, SMS.
to identify our users.
to personalise our services for you, for example, to provide you with an accessible vehicle where you request such a vehicle and if you have opted in to marketing, to send you promotions and offers tailored to your use of the services;
to enforce our terms and conditions.
if you have opted into marketing, to communicate with you about products, services, promotions, events and other news and information we think will be of interest to you; or
to provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).

Payment & Fraud Prevention

All VIP CARRIAGE bookings can be paid by credit or with debit card or through bank account or PayPal or cash. The credit card information only must be stored once upon the first booking and is protected against unauthorized access. Bank account also need one time authorization. For this purpose, a certified payment provider is used whose systems meet the applicable security standards.
Card payments are provided by the payment service provider STRIPE. The privacy policy for the use of the STRIPE service can be found at: End User Terms of Service (stripe.com)
We use a combination of risk screening tools and manual intervention to ensure that customer profiles are not fraudulent. To do this, we match the personal data provided by customers against data fields such as name, email address, mobile phone number, and we use this to accept or decline bookings.
To ensure that a payment instrument is used by its rightful owner and to prevent fraud, IP addresses, e-mail addresses, payment data and card information may be transmitted to one or more external fraud prevention service providers. This transmission may also contain additional personal data. The external fraud prevention service providers process these personal data on behalf of VIP CARRIAGE.

SHARING YOUR INFORMATION

We do not sell, rent, or lease your personal information to others except as described in this Privacy Notice. We share your information with selected recipients. These categories of recipients include:

cloud storage providers located in the EU, which store your personal data in and for disaster recovery services, as well as for the performance of any contract we enter into with you;
analytics and search engine providers located in the UK, Europe and the USA that assist us in the improvement and optimisation of the Website; merchant acquirers located in the UK, Europe and USA and which store your personal data in the UK, Europe and the USA for the purpose of processing payments.
fraud prevention tools located in the UK, Europe and the USA for the purposes of preventing fraud;
Partner drivers based in the territory in which you request services.
Our insurance company and claims handling companies, for the purpose of investigating and settling any insurance claims.

VIP CARRIAGE maintains pages in social networks such as Twitter, LinkedIn or Facebook. The respective provider of the social network provides detailed information about which personal data is processed and how. In addition, please see our notes on our pages on the respective platforms.

We will share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

comply with a legal obligation, process, or request.
enforce our terms and conditions and other agreements, including investigation of any potential violation thereof
detect, prevent, or otherwise address security, fraud or technical issues; or
protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

THE SECURITY OF YOUR PERSONAL DATA

VIP CARRIAGE uses appropriate technical and organizational security measures to ensure a level of protection for personal data appropriate to the risk, taking into account the state of the art, implementation costs and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and the degree of risk.

Unfortunately, the transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the Website, over email or via our contact centres; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access, or modification.

We will, from time to time, host links to and from the websites of our affiliates or third parties. If you follow a link to any of these websites, these websites will have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to those websites.

HOW LONG DO WE STORE YOUR PERSONAL DATA

To determine the retention period of your personal data, we consider several criteria to make sure that we do not keep your personal data for no longer than is necessary or appropriate. These criteria include:

the purpose for which we hold your personal data.
our legal and regulatory obligations in relation to that personal data
whether our relationship with you is ongoing, for example, you have an active account, you continue to receive marketing communications.
whether you are no longer actively participating or engaging with our brand, for example, you do not open our emails, visit our website, or share user generated content.
any specific requests from you in relation to the deletion of your personal data; and
our legitimate business interests in relation to managing our own rights, for example the defence of any claims.

YOUR RIGHTS AS A DATA SUBJECT

You have rights in relation to the personal data we hold about you. Some of these only apply in certain circumstances. We have described these situations below, as well as how you can exercise your rights. To exercise any of your rights, please contact us at : vip@vipcarrige.co.uk

Access: You have the right to ask us to access the personal data we hold about you and be provided with certain information about how we use your personal data and who we share it with.
Correction: You also have the right to ask us to correct your personal data where it is inaccurate or incomplete.
Portability: Where you have provided your personal data to us under contract, you have the right to ask us to share (port) this data to another data controller in a structured, commonly used and machine-readable format.
Erasure: In certain circumstances, you have the right to ask us to delete the personal data we hold about you.
Restriction: In certain circumstances, you have the right to ask us to restrict (stop any active) processing of your personal data, save for storage.
Objection: In certain circumstances, the right to restrict or object to our processing of your personal information (e.g. where you request correction or erasure, you also have a right to restrict processing of your applicable data while your request is considered). You can object to our processing of your personal data based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate ground.

Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or company trade secrets or intellectual property, where there are overriding public interest reasons or where we are required by law to retain your personal data.

Special Features for VIP CARRIAGE

VIP CARRIAGE channels, apps are another access point to VIP CARRIAGE services. Similar processing of personal data is generally carried out via the VIP CARRIAGE apps as via the VIP CARRIAGE websites or in the case of registered use of the VIP CARRIAGE Services.

When using the VIP CARRIAGE apps, VIP CARRIAGE may also access additional data in relation to the app or to your end device, such as e.g. the device name, device manufacturer, model, operating system, app or SDK version, mode.

There are also push notifications in the VIP CARRIAGE apps, i.e. notifications provided by VIP CARRIAGE in the app of your end device. You will only receive push notifications if you have given your consent to this on your end device.

Application of partners or chauffeurs

Personal data provided will be processed as part of your application, in order to determine your suitability for chauffeur services for VIP CARRIAGE end customers. This includes information about whether a partner or chauffeur is appropriately qualified, licensed, experienced, sufficiently cleared by criminal background checks (if required or permitted by local law), capable of performing the chauffeur services and whether he fully complies with any and all guidelines or other requirements of VIP CARRIAGE.

Your data are necessary for the conclusion of a partner or transportation contract, otherwise we cannot process your application or offer you requests for transportation services.

VIP CARRIAGE will collect the following personal data about you while you provide services to us:

identity information such as title, full name, date of birth, photograph, private hire licence, drivers licence details, or proof of eligibility to enter the driver contract.
contact details such as home and work address, phone number(s), email address(es), emergency contacts.
data with respect to the driver contract, including commencement date, participation in driver training programmes, background checks (including criminal records, directorship, and credit checks), membership of professional bodies and data relating to complaints.
data regarding the location of the vehicle, rate of travel and other similar information transmitted from GPS trackers, and similar devices which are fitted to the vehicle, whether the vehicle is being used for the provision of passenger services or personal
financial data, including payments for bookings, your bank or building society account details and tax numbers.
information about your physical or mental health or condition.
your racial or ethnic origin or religious or similar beliefs to monitor compliance with equal opportunities legislation
information relating to any background check, any criminal proceedings in which you have been involved or the commission of any potential criminal or civil offence for insurance or trust purposes, or when we have been notified of any relevant potential vehicle or driving offences or where there is an allegation of parking, speeding, toll or other traffic-related

Criminal Activity

Information provided to us by a third party and/or collected from public records in the case of fraud or suspected fraud. In the case of fraud or suspected fraud, we may obtain information from third parties and from public records to prevent and detect fraud.

We also receive information from other sources, such as from our group companies, from fraud prevention tools in the case of fraud or suspected fraud, from analytics companies in the case of in car Wi-Fi data usage and in the case of telematics data (including crash/impact detection, GPS location data, vehicle usage/driving style data and odometer readings), from third party data validation tools and information you post online.

COOKIES & marketing

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many websites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Cookies may be distinguished according to their operating life between session cookies, which are deleted automatically after ending the browser session or permanent cookies, which are stored beyond the individual browser session and enable subsequent recognition of the end device. A distinction is also made between VIP CARRIAGE own cookies and those of third parties.

You may prevent the storage of cookies at any time using your browser settings or delete any cookies present. However, this may mean that some functions of VIP CARRIAGE services may not be available or available only to a limited extent. The storage duration is different depending on the cookie and can be inspected in your browser.

We use the following cookies:

Strictly necessary/technical cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, book our services or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting/commercial cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below:

Strictly necessary/technical cookies

We use strictly necessary/technical cookies:

To enable you to book our services digitally
Enable the site to work
Help keep your details secure

Analytical cookies

We use analytical cookies:

understand how our website or apps are used so we can improve customer experience
understand what errors or issues occur so we can fix them
measure the performance of our website or apps
test different versions of our website
understand what technologies we should design our website or apps to work with
track trends to help us plan for the future

Functionality cookies

We use functionality cookies:

If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim;
store preferences that you select, such as font size or volume level
make it easier for you to use the websites by remembering information that you’ve entered or choices that you’ve made so you don’t have to enter it again
remember if we’ve asked you to fill in our online survey

Marketing

At any time, you have the right to object to our processing of data about you in order to send you marketing communications, including where we build profiles for such purposes, and we will stop processing the data for that purpose.

We manually carry out customer segmentation for marketing purposes based on journey history. We use this to make our advertisements more relevant for market segments, such as promoting relevant journey types.

COMPLAINTS

VIP CARRIAGE tries to meet the highest standards when processing and collecting your personal information. In the event that you wish to make a complaint about how we process your personal data, please contact us at : vip@vipcarrige.co.uk and we will endeavour to deal with your request as soon as possible.

If you are not satisfied with the response from VIP CARRIAGE or believe we are not processing your data in accordance with the law, you have the right to raise your complaint with the Information Commissioner’s Office (ICO) or with the European Data Protection Supervisor (“EDPS”), regarding personal data processed specifically for those services.

CHANGES OUR PRIVACY NOTICE

We keep our privacy notice under regular review, and we will place any updates on this website. The last update to this privacy policy was January 2025

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